Coronavirus | COVID-19

We are continuing to operate as normal,  remaining vigilant and safe. All of our staff and nationwide team are following and practicing government guidelines whilst operating social distancing measures. Mercia Utility Services can confirm we have and are continuing to comply with the Government’s guidance on managing the risk of COVID-19

Please see below link for access to Mercia Utility Services Ltd Secure Workplace Form:

For the most up to date information regarding the virus please go to

Please be aware our nationwide field team are still carrying out meter inspections and making visits in regards to utility debt. All Mercia Utility Services representatives will have the required Personal Protective Equipment (PPE) necessary to keep everyone safe and prevent spread of the virus.

Where possible, our representatives will make contact prior to any visits and all of our team will be mindful of everyone’s circumstances and current situation.

At the earliest convenience please advise your energy provider and ourselves if you are self-isolating or are shielding.

If you are unsure of anything relating to your utilities, please contact your supplier for support.

If you have had any correspondence from Mercia Utility Services or are expecting a visit from one of our representatives and have further questions, please do not hesitate to contact our customer services team and we will be happy to assist also. Additionally, please feel free to contact us on our Live Web-chat during Office Hours*

Our office hours are Mon-Thu 8am-6pm and Fri 8am-5pm

*Please be aware office hours may vary due to Coronavirus/COVID-19

Phone: 01827 816 239