We aim to provide a world class standard of customer service. However, if you wish to raise a complaint or raise a query with regards to any aspect or area you have not been sufficiently satisfied with, please get in touch via email with our complaints team –

Should the complaint be in regards to your energy provider please contact them directly.

To continue with your complaint please complete the contact us form and someone from our customer services team will contact you.

We aim to acknowledge reciept of any complaint within 10 working days. The complaint will then be recorded and any corrective action required.

We may need to contact you further for any additional information. In certain circumstances, we may also have to pass your complaint onto the supplier who will carry out the investigation and any further correspondence will be made via the supplier.

Alternatively, independent advice can be provided:

Citizens Advice
Contact via Phone:0845 404 0506
Energy Ombudsman
Contact via Phone: 0330 440 1624 or 01925 530263
Contact via Fax:0330 440 1625 or 019525 530264
Contact via text phone: 0330 440 1600 or 01925 430886
Write to: Ombudsman Services Energy, PO BOX 966, Warrington, WA4 9DF
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